Refund and Return Policy
At Kelashi, customer satisfaction is important to us. Due to the personal care nature of our products,
our refund policy is limited.
1. Eligibility for Returns
Returns are accepted only if:
- You received the wrong item
- Customers must report the issue within 24 hours of delivery
2. Non-Returnable Items
We cannot accept returns for:
- Opened or used shampoo or conditioner
- Products damaged after delivery
- Items purchased during clearance or promotional sales
3. Refund Process
If your return is approved:
- The refund will be processed within 5–7 business days
- Refunds will be issued to the original payment method
- In some cases, we may offer a replacement instead of a refund
4. Return Shipping
Customers may be required to provide:
- Photos of the damaged product
- Order number
- Delivery details
Kelashi will guide you through the return process once your request is reviewed.
5. Contact for Refunds
To request a return or refund, contact:
Call: 9540055562
Email: Info@kelashi.in
